Privacy Policy

01Introduction

Pyramid Jewellers ("we", "us", "our") operates as a jewellery store in Chatsworth, Durban, South Africa, and this website (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding that information. By using this Site or contacting us via WhatsApp, phone, email or in-store, you agree to the practices described here.

02Information We Collect

This Site is an enquiry catalogue rather than an online checkout — we don't process payments or store card details online. The information we may collect includes:

• Contact details you provide, such as your name, phone number and email address, when you submit our contact form or message us on WhatsApp.
• The content of enquiries you send us — for example, product interests, custom order requests, or sizing details.
• Basic technical information such as browser type, device type and pages visited, collected automatically to help us understand how the Site is used.

03How We Use Your Information

We use the information you provide to:

• Respond to your enquiries about products, pricing, availability, repairs or custom orders.
• Prepare quotes, arrange fittings, or process in-store orders and layby arrangements.
• Improve our Site, products and customer service.
• Comply with applicable legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

04WhatsApp & Third-Party Communication

When you contact us via WhatsApp, your conversation is subject to WhatsApp's own privacy policy in addition to this one. We use WhatsApp Business purely to communicate about enquiries, orders and customer service — we do not use it for unsolicited marketing.

05Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access, though no method of transmission or storage is ever completely secure.

06Your Rights

Subject to South Africa's Protection of Personal Information Act (POPIA), you have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to certain uses of it. To exercise any of these rights, contact us using the details below.

07Cookies

Our Site may use basic cookies or similar technologies to remember your preferences and understand general usage patterns. You can disable cookies through your browser settings; doing so may affect some Site functionality.

08Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will always reflect the most recent revision.

09Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch: