Shipping &
Returns

01How Ordering Works

Pyramid Jewellers is a personal, WhatsApp-enquiry catalogue rather than an online checkout. Every purchase is confirmed directly with our team, so you always know exactly what you're getting, how it fits, and when it's ready — before any money changes hands.

02In-Store Collection

Most customers collect their pieces directly from our Chatsworth store, which allows us to check fit, quality and finish with you before you leave. Walk-ins are always welcome — no appointment necessary.

03Delivery

We primarily serve customers in-store to ensure every piece is properly checked and fitted before it reaches you. If you're unable to visit us, message us on WhatsApp to discuss delivery options for your area — availability and cost depend on location and will be confirmed individually.

04Custom & Made-to-Order Pieces

Personalised items — name necklaces, resized rings, and other made-to-order pieces — are crafted specifically for you once confirmed. Because these pieces are made to your specification, custom orders cannot be returned or exchanged unless there is a manufacturing fault or an error on our part.

05Exchanges & Returns

For standard, non-personalised in-store pieces, we're happy to discuss an exchange or return within a reasonable period of purchase, provided the item is unworn, undamaged and in its original condition with proof of purchase. Please contact us as soon as possible after collecting your piece if there's an issue.

• Items must be returned in their original, unworn condition.
• Proof of purchase (receipt or WhatsApp order confirmation) is required.
• Custom and personalised pieces are excluded, except in the case of a manufacturing fault.
• Refunds, where applicable, are processed using the original payment method or as store credit, at our discretion.

06Faulty or Damaged Items

If a piece arrives or is collected with a genuine manufacturing fault, bring it into store or send us clear photos on WhatsApp as soon as you notice the issue. We'll assess the item and arrange a repair, replacement or refund as appropriate, in line with your rights under the Consumer Protection Act.

07Repairs & Resizing

Ring resizing and general jewellery repairs are handled in-store. Bring the piece in or send us a photo on WhatsApp for an initial estimate and turnaround time.

08Questions About Your Order

For anything relating to an existing order, collection, delivery or a return, the fastest way to reach us is WhatsApp: